Refund policy

Return & Refund Policy

We offer a 30-day return policy, meaning you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, items must be:

• In the same condition as received

• Unused and unworn

• In their original packaging with tags, where applicable

• Accompanied by proof of purchase

Returns must be requested and approved before items are sent back. Unauthorized returns may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us promptly so we can review the issue and provide an appropriate solution.

Non-Returnable Items

For health, safety, and hygiene reasons, certain products may not be eligible for return, including:

• Personalized or custom-made products

• Personal care or beauty products where applicable

• Hazardous or flammable products

• Gift cards

• Sale or final-sale items

Please contact us if you are unsure whether your item is eligible for return.

Exchanges

If you would like a different item, the original item should first be returned and approved. A new order can then be placed separately.

European Union Orders

Customers receiving orders within the European Union may have the right to cancel or return eligible purchases within 14 days, in accordance with applicable consumer protection laws.

Refunds

Once your return has been received and inspected, you will be notified whether your refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days. Processing times may vary depending on your bank or payment provider.

If your approved refund has not appeared after 15 business days, please contact our customer support team for assistance.